Canceling a subscription
When live billing is enabled, customers will be able to manage or cancel through the Stripe Customer Portal. Unless checkout states otherwise, cancellation takes effect at the end of the paid billing period and access continues until that date.
Refund requests
Requests involving accidental duplicate charges, technical inability to access a paid feature, or billing errors should be submitted within 14 days of the charge. Approval is based on the circumstances and any rights required by applicable law. Nothing here limits non-waivable consumer rights.
How to ask for help
Use the contact form with the Billing category or email billing@structcanvas.com. Include the account email, charge date, and a short explanation—but never send a full card number.
Last updated: August 22, 2026.